Privacy Policy

At Maktab E Taleem (Proprietor: Neelesh Kumar Verma, Address: Hardoi, UP 241001), we recognize that your privacy is of utmost importance. This Privacy Policy details how we collect, use, protect, and handle your Personally Identifiable Information (PII) when you visit our website, interact with our platform, and enroll in our digital Islamic courses.

1. Information We Collect

To provide you with a seamless educational experience, we collect specific information when you browse our site, make a purchase, or communicate with us. The types of data we collect include:

• Personal Identification Data: When you enroll in a course, we require your Full Name, Email Address, and an active WhatsApp Number. This is strictly required to facilitate the delivery of digital course materials and to schedule 1-to-1 live sessions.
• Financial Data: We do NOT store your credit card numbers, UPI PINs, or bank account passwords on our servers. All payment processing is securely handled by our licensed, RBI-compliant third-party payment gateway partner (Cashfree Payments). We only receive a confirmation token and transaction ID to verify your enrollment.
• Technical & Usage Data: We may automatically collect non-personal data such as your IP address, browser type, device information, and navigational data on our website to optimize our platform's performance and enhance user experience.

2. How We Use Your Information

The information we collect from you is used in the following ways:

• Order Fulfillment: Primarily, your WhatsApp number and Email are used to send your purchased digital course links, PDF downloads, and video access credentials instantly.
• Educational Support: To facilitate live 1-to-1 mentorship sessions via WhatsApp Video, communicate scheduling changes, and provide academic support.
• Platform Security: To detect and prevent fraudulent transactions, unauthorized sharing of copyrighted digital material, and to ensure the security of our platform.
• Customer Service: To respond effectively to your customer service requests, technical queries, or refund claims.

3. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of authorized personnel who have special access rights to such systems and are required to keep the information confidential. Furthermore, all sensitive/credit information supplied during checkout is encrypted via Secure Socket Layer (SSL) technology and directly transmitted to our payment gateway provider.

4. Third-Party Disclosure

Maktab E Taleem guarantees that we do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties for marketing or advertising purposes. This exclusion does not include website hosting partners, payment gateway providers, and other trusted third parties who assist us in operating our website and conducting our educational business, so long as those parties agree to keep this information strictly confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

5. Contacting Us Regarding Privacy

If there are any questions regarding this Privacy Policy or if you wish to request the deletion of your personal data from our educational records, you may contact us using the information below:

Maktab E Taleem
Proprietor: Neelesh Kumar Verma
Hardoi, Uttar Pradesh, 241001, India
Email: support@maktabetaleem.site